Privacy Policy

1. Introduction & Our Commitment to You

Welcome to Aqua Wave® Water Technology. We are a dedicated provider of premium water solutions, specializing in Swimming Pool Construction, Swimming Pool Accessories, Swimming Pool Mosaic Tiles, Domestic and Commercial Water Filtration Plants, Water Softening Systems, Reverse Osmosis (RO) Plants, Steam & Sauna Units, Decorative Waterfalls, and Water Fountains.

At Aqua Wave®, we deeply respect your right to privacy. This Privacy Policy has been written to clearly explain how we collect, use, store, and protect the personal information you share with us — whether you visit our website, contact our team, request a quotation, or use any of our services.

We encourage you to read this document in full. By accessing our website or engaging with our services, you agree to the practices described in this Privacy Policy. If you have any questions or concerns, please do not hesitate to reach out to us directly.

2. Who We Are

Aqua Wave® Water Technology is a registered business operating in the water solutions industry. We serve both residential and commercial clients, providing a comprehensive range of products and services designed to improve water quality, aesthetic appeal, and overall well-being.

Our services include but are not limited to:

• Swimming Pool Construction — full design and build services for residential and commercial pools
• Swimming Pool Accessories — equipment, cleaning tools, and maintenance supplies
• Swimming Pool Mosaic Tiles — decorative and functional tiling solutions
• Domestic Water Filtration Plants — clean water systems for homes and apartments
• Commercial Water Filtration Plants — large-scale filtration for businesses and institutions
• Water Softening Systems — hard water treatment for pipes and appliances
• RO Plants — Reverse Osmosis systems for purified drinking water
• Steam & Sauna Units — wellness and relaxation installations
• Waterfalls & Water Fountains — decorative water features for indoor and outdoor spaces

3. Information We Collect

To provide you with our services and respond to your inquiries effectively, we may collect certain types of personal and non-personal information. We only collect what is genuinely necessary and relevant.

3.1 Information You Provide Directly

When you contact us, submit a project inquiry, request a quote, or communicate with our team, you may voluntarily provide:

• Your full name
• Email address
• Phone number
• Residential or commercial address
• Project details, specifications, or preferences
• Payment and billing information (only when applicable for confirmed orders)
• Any other details you choose to share in your communication with us

3.2 Information Collected Automatically

When you visit our website, we may automatically receive certain technical information through cookies and standard web analytics tools. This may include:

• IP address and approximate geographic location
• Browser type and version
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on each page
• Referring URL (how you found our website)
• Date and time of your visit

This technical information is collected in aggregate form and is not used to personally identify you unless you have also submitted a direct inquiry.

3.3 Information from Third Parties

In some cases, we may receive information about you through third-party platforms such as social media channels, referral partners, or online directories where our business is listed. Any such information is handled with the same level of care and confidentiality as information you provide directly.

4. How We Use Your Information

Aqua Wave® uses the information we collect solely for legitimate business purposes. We do not sell, rent, or trade your personal data to any third party for marketing purposes. Here is how we use the information we gather:

• To respond to your service inquiries, questions, and project requests in a timely manner
• To prepare and send you accurate project quotations, estimates, and proposals
• To process confirmed orders and manage the delivery of our services
• To communicate important updates regarding your project or order status
• To send service reminders, maintenance tips, or follow-up communications relevant to your purchase
• To improve the quality, accessibility, and user experience of our website
• To meet legal, regulatory, or contractual obligations
• To protect the safety and security of our business and clients

We will never use your information for any purpose that you would not reasonably expect based on your interaction with us.

5. Cookies & Website Analytics

Our website uses cookies — small text files that are placed on your device when you visit a website. Cookies help us understand how visitors interact with our site and allow us to improve your browsing experience.

We use the following types of cookies:

• Essential Cookies — These are necessary for the website to function properly. Without them, certain parts of the site may not work as intended.
• Analytics Cookies — These help us understand how visitors use our site, which pages are most popular, and where improvements can be made. All data collected through analytics cookies is anonymous.
• Preference Cookies — These remember your settings and choices so you have a better experience on return visits.

You can control or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our website without changing your cookie settings, you consent to our use of cookies as described above.

6. Data Sharing & Third-Party Disclosure

Your privacy is important to us, and we handle your personal information with care. We do not sell or rent your personal data to anyone. However, there are specific, limited circumstances in which we may share your information with trusted third parties:

6.1 Service Partners & Contractors

In the course of delivering our services — such as pool construction, installation of filtration systems, or water feature projects — we may work with trusted subcontractors, suppliers, or delivery partners. Where necessary, we may share relevant contact or project details with them strictly to complete the service you have requested. All such partners are required to maintain the confidentiality of your information.

6.2 Legal Requirements

We may be required by law to disclose your information to government authorities, regulatory bodies, or law enforcement agencies. In such cases, we will only share the minimum amount of information required to comply with the legal obligation.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and ensure that your data continues to be protected under equivalent privacy standards.

6.4 With Your Explicit Consent

We will share your information with any third party outside of those described above only when we have your explicit permission to do so.

7. How We Protect Your Information

We take the security of your personal data seriously. Aqua Wave® has implemented a range of technical and organizational measures to safeguard your information against unauthorized access, misuse, loss, or disclosure. These measures include:

• Secure servers and encrypted data storage
• Restricted access to personal data — only authorized staff can access your information, and only when required for their job
• Regular review of our data handling practices and security protocols
• Secure channels for all online communications and form submissions

While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is completely risk-free. In the unlikely event of a data breach that could affect your rights, we will notify you promptly and take immediate steps to mitigate any potential harm.

8. How Long We Keep Your Information

We retain your personal information only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specifically:

• Inquiry and contact information is typically retained for up to 2 years after your last interaction with us, so we can reference previous communications if you return to us with a new project.
• Customer and project records are kept for a minimum of 5 years for warranty, maintenance reference, and legal compliance purposes.
• Financial and billing records are retained for the period required by applicable tax and accounting laws.

When your information is no longer needed and there is no legal requirement to keep it, we will securely delete or anonymize it.

9. Your Privacy Rights

We believe that you should have full visibility and control over your personal information. Depending on your location and applicable laws, you may have the following rights:

• Right to Access — You may request a copy of the personal data we hold about you at any time.
• Right to Correction — If any of your information is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Deletion — You may ask us to delete your personal data, subject to any legal obligations we have to retain certain records.
• Right to Restriction — You may request that we limit how we use your data in certain circumstances.
• Right to Object — You may object to our processing of your data where we are relying on legitimate interests as the legal basis.
• Right to Data Portability — You may request a copy of your data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us using the details provided in Section 12. We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws. We will never penalize you in any way for exercising your privacy rights.

10. Children’s Privacy

Aqua Wave® Water Technology’s services are designed for adult clients and business owners. Our website and services are not directed toward children under the age of 16, and we do not knowingly collect personal information from minors.

If you are a parent or guardian and believe that your child has submitted personal information to us without your consent, please contact us immediately. We will take prompt steps to remove any such information from our records.

11. Links to External Websites

Our website may contain links to external websites, social media platforms, or third-party resources for your convenience and information. These links do not imply our endorsement of those websites or their content, and we have no control over their privacy practices.

Once you leave our website by clicking on a third-party link, this Privacy Policy no longer applies. We strongly encourage you to review the privacy policy of every external website you visit before submitting any personal information.

12. Updates to This Privacy Policy

As our business grows and evolves, and as privacy laws continue to develop, we may occasionally update this Privacy Policy to reflect those changes. When we do, we will revise the ‘Last Updated’ date at the top of this document.

For significant changes, we may notify you directly via email or through a notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out to us. We are committed to addressing your concerns openly and transparently.

Aqua Wave® Water Technology

Privacy & Data Protection Team

Email: aquawave@gmail.com

Website: www.aquawavewatertechnology.com.com

We are here to help. You can expect a response from our team within 3 to 5 Hours of receiving your inquiry